The store sells products to registered business customers. In domestic sales the products are invoiced with 24% VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the webstore by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiquities in it, unless otherwise stated. When ordering from the webstore, you are required to read and agree to the current delivery terms and conditions.
Our registered invoice customers can pay for the order with an invoice (14 day net). Otherwise, the order is paid for with the Paytrail payment service, through which the payment options are Visa/Mastercard card payment, MobilePay and online banking payments.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Business ID 2122839-7
By pressing the ”Purchase” button you accept the TV Tools Store terms and conditions .
Order and payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the shipment match the products on the order confirmation.
You can contact our customer service by these contact details:
Delivery costs include shipping and packing costs. In the shopping cart, you can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents of the shopping cart, its total weight and volume and also on the delivery address. From the delivery methods available at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.
Our delivery times to Finland vary depending on the order and delivery method. If the product is not in our warehouse, we will confirm the delivery time after placing the order with a separate message.
We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays.
Right of cancellation and return
There is no right of cancellation or return in the webstore for the business customers, except in the case where the reason for the return is TV Tools Oy’s delivery error or defective product. False deliveries or product complaints must be reported to our customer service immediately, but no later than within 7 days.
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error within 7 days by contacting our customer service. The contact details are mentioned in the Order and payment confirmation section.