Privacy Policy

Privacy Policy - TV Tools Store

This data protection report presents the information required by the EU Data Protection Regulation and the Personal Data Act (523/1999) regarding the personal registers maintained by TV Tools Oy. This Privacy Statement is published on TV Tools Oy’s website and will be updated as necessary if the information contained changes.

Controller / Registrar:

TV Tools Oy (”Registrar”)
Y-tunnus 2181075-8
Radiokatu 3, 00240 Helsinki
Phone: (09) 525 9700
hello ( at )

Privacy Officer

Altti Loikkanen
Phone: 040 180 4444
etunimi.sukunimi ( at )
No Data Protection Officer has been appointed (justification: Article 37 of the EU Data Protection Regulation).

Purpose of the processing of personal data

The controller processes personal data related to customers’ contact information for the purpose required by the trade in its products and services. 

Records maintained

  • Customer register

Separate register descriptions have been prepared for the registers to be maintained.

Information content of the registers

Customer contact information and contact information for customer contacts; that is, names, work addresses, telephone numbers, and e-mail addresses.

Regular sources of information

The information in the registers has been obtained from the registrants themselves.


The information in the registers will not be disclosed to third parties.

Furthermore, the controller will not transfer or disclose personal data outside the European Union or the European Economic Area without the consent of the customer.

Registry security principles

Appropriate technical and administrative measures shall be taken to ensure the data security of the controller’s registers and the confidentiality, integrity and availability of personal data. Data and service are protected through, among other things, firewalls, protection of physical computer rooms, access control, access rights and encryption technologies, and active surveillance. Personal data is protected against unauthorized access and illegal or accidental data processing.

Personal data will only be processed by persons specifically identified by the controller who are employed by the controller and by third parties who maintain or develop services on behalf of the controller.

Rights of the data subject

The data subject shall have the rights mentioned in points 1 to 7 below to obtain, rectify, restrict, delete or transfer data concerning him or her and to lodge a complaint against the processing of his or her personal data:

  1. The right to request access to his or her personal data and to check what data about him or her has been stored in the controller’s records;
  2. The right to request the correction or deletion of incorrect or inaccurate personal data concerning her or him;
  3. The right to request a restriction on the processing of your personal data;
  4. The right to object to the processing of your personal data (by prohibiting their processing, for example, for direct marketing, market and opinion research or for personal or genealogical research);
  5. The right to request the transfer of your personal data in a commonly used transfer format to another system (The right only applies to data provided by the data subject herself or himself);
  6. The right to withdraw her or his consent to the processing of personal data;
  7. Right to lodge a complaint with the supervisory authority.

The request or request referred to in sections 1-6 above must be sent in writing and signed to the address TV Tools Oy, Radiokatu 3, 00240 Helsinki. It must state the name, personal identity number, postal address and telephone number of the data subject. The reply to the request shall be sent to the address verified from the data subject’s civil information system. The controller shall have the right to carry out identification operations to the extent necessary before sending the data. A request for verification or a request for processing may also be made in person at the above address, in which case the data subject must present an official document (identity card, driving license or passport) for identification.

A complaint to the supervisory authority is made directly to an authority that has a data protection officer in Finland ( in the manner instructed by the competent authority.

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Terms and conditions

The terms and conditions are valid from 17.2.2022.

TV Tools Webstore

TV Tools Oy

Radiokatu 3

FI-00240 Helsinki

+358 9 525 9700,

Company-id: 2181075-8

VAT-id: FI21810758

The store sells products to registered business customers. In domestic sales the products are invoiced with 24% VAT. We reserve the right to change prices and delivery costs. 


Products are ordered in the webstore by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiquities in it, unless otherwise stated. When ordering from the webstore, you are required to read and agree to the current delivery terms and conditions. 

Payment methods

Our registered invoice customers can pay for the order with an invoice (14 day net). Otherwise, the order is paid for with the Paytrail payment service, through which the payment options are Visa/Mastercard card payment, MobilePay and online banking payments. 

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Business ID 2122839-7

By pressing the ”Purchase” button you accept the TV Tools Store terms and conditions .

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the shipment match the products on the order confirmation. 

You can contact our customer service by these contact details:

TV Tools Oy

Radiokatu 3

FI-00240 Helsinki

+358 9 525 9700

Delivery methods and costs

Delivery costs include shipping and packing costs. In the shopping cart, you can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents of the shopping cart, its total weight and volume and also on the delivery address. From the delivery methods available at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented. 

Delivery time

Our delivery times to Finland vary depending on the order and delivery method. If the product is not in our warehouse, we will confirm the delivery time after placing the order with a separate message. 

We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays. 

Return policy

Right of cancellation and return

There is no right of cancellation or return in the webstore for the business customers, except in the case where the reason for the return is TV Tools Oy’s delivery error or defective product. False deliveries or product complaints must be reported to our customer service immediately, but no later than within 7 days. 

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error within 7 days by contacting our customer service. The contact details are mentioned in the Order and payment confirmation section. 

Gift cards used in the shopping cart

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The information you submit will be used to reply your support request. We will process your data in accordance with our Privacy Notice.